RETURNS

CHRISTMAS RETURN POLICY
Orders placed between December 1 - December 24 will have an extended return period until January 7, 2019. Our regular return policy conditions apply besides the time extension.
Happy Holidays! Love, JAUS Team

 

ONLINE RETURNS

We want you to love your new purchase. If for any reason you’re unhappy with it, full priced items and items purchased using a discount code can be returned to us for a Store Credit. You can use this credit to purchase your new item. Special Orders and Made to Order Items are Final Sale. Store Credit’s expire in 12 months after issue date, can be used on any item in store and are processed within 1-2 business days of us receiving your item/s back. This policy applies to pre-order items and order cancellations. JAUS does not take responsibility for purchases left unattended at the delivery address, should you wish to have signature at delivery, please note it on order.

 

Unfortunately we do not offer refunds on incorrect size purchases or change of mind, however we do offer a store credit. All items are checked before packaging and shipment. If an item is damaged on receipt due, JAUS will replace it for you. In circumstance were it cannot be replaced, JAUS will offer a refund. Please complete the contact form below and we’ll get back to you with a Return Authorization. For multiple exchanges using the same store credit, customers will be charged a $4.99 shipping fee.

 

Return conditions:

  • Item/s must be returned within 14 calendar days of receiving your item for United States and Canadian customers. Items returned after 14 calendar days will not be accepted.
  • For other countries, Item/s must be returned within 21 calendar days of receiving your item.
  • Item/s must be in a saleable condition with all tags attached.
  • Item/s will only be accepted if returned in original condition with all tags attached, free from deodorant, tan and makeup stains.
  • Item/s must be unworn, unwashed and un-perfumed otherwise they will not be accepted.
  • Item/s must not be worn, damaged, altered or washed.
  • Swimwear, jewelry and bodysuits cannot be returned.
  • SALE ITEMS, SPECIAL ORDERS & MADE TO ORDER ITEMS are FINAL SALE. They are not eligible for an exchange, store credit or refund.
  • Items that do not satisfy our policy will not be accepted and will be returned to the customer.
  • Any subsequent returns, after your 2nd return, purchased using your original store credit will not be entitled to free shipping. A shipping rate of $4.95 will apply to orders thereafter.
  • If you return an item that does not meet these condition, you will have to arrange the shipping for your item back to you. JAUS will not cover shipping for the same item if you returned it outside of these conditions.
  • If you are not available to collect your order and it is return to us (Returned to Sender), you are responsible for the second attempt shipping costs.

 

HOW TO MAKE A RETURN

  1. Complete the contact form below (above the map), provide your order number, with reason of return. You will receive an email confirmation for return.
  2. Ensure the return conditions above are met.
  3. Package up your item, specifying your order number and item/s securely and send back within 14 days using a traceable service to 311 E Maple Road, Birmingham, Michigan USA 48009
  4. Please ensure that the item/s is secure as we will not be able to accept them damaged/missing.

Items are to be sent back to JAUS at the cost of the customer.

 

PROCESSING

 

  • You will receive your store credit within 1-2 business days of JAUS receiving your return.
  • If you have any questions, please contact us at hello@shopjaus.com or 248.283.3994
  • You are solely responsible for the return of merchandise. We highly recommend that an insured traceable method is used to ensure safe and recorded delivery. JAUS will not be held accountable for any damaged, missing or late incoming deliveries.

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