While our Boutique has closed it's doors in Birmingham, Michigan, our online store remains operational from Michigan & our Sydney Office. We’re doing everything we can to preserve the health and safety of our beloved customers and dedicated staff.
We have supported work-from-home environments for our employees in our US Boutique & Australia office. We are continuing to ship all orders and process returns and have extended our returns period to 30 days. We will update our website if anything changes, or if delays are expected.
Please stay safe and well, we are all in this together.
I need to change my address due to COVID-19. Is that possible?
Has COVID-19 affected your delivery and order process?
We are not currently experiencing any delays with the shipment or delivery of orders. We will continue to monitor the situation and will provide updates should anything change. We are happy to have the opportunity to continue to provide support wherever needed.
Will my refund/store credit be delayed due to COVID-19?
It’s business as usual here at Petal & Pup. Returns can be expected to complete processing within 2 - 5 business days from the date it arrives at our warehouse. Once your refund/store credit has been issued you will be notified via email. The email will be sent to the same email the order was placed with. If you have any other questions or concerns please feel free to share those with us.
Can I get a refund over store credit due to COVID-19?
The safety and wellness of our wonderful customers is our highest priority and we do not wish to add any more stress to your lives. To better serve you we have extended our return time frames to 45 days from the date of delivery. We will also be happy to accommodate your request to issue a refund over store credit for the qualifying return.